Wednesday, July 29, 2009

Martin & Co confirmed as Best Large Letting Chain

Letting agency Martin & Co has just been awarded the UK’s “Best Large Letting Chain” at the Estate and Letting Agency Awards (ESTAs) in London on 8th April.

The prestigious award was presented to Ian Wilson Managing Director of Martin & Co by media personality and journalist Phil Spencer of Channel 4’s “Location, Location, Location”, who said “these awards are particularly special, and a true reflection on excellence in customer service as they are the only awards in the industry which are voted for by the landlords themselves. They are not easily won, and require a letting agency to achieve a consistently high level of service to their clients over a 12 month period.” Over 30,000 questionnaires were sent out to customers across the UK

Phil added, “It's fantastic to see agents getting the credit they deserve after all the negative press they receive. Throughout the property industry there is a constant need to improve customer service and these awards go along way to help agents focus on keeping clients happy. He adds "After all the most powerful marketing tool for Agents is word of mouth so customer satisfaction is key."

On receiving the award, Ian Wilson said “It is a privilege to win such an award, and it is a tribute to the hard work, dedication, and passion of our staff, But more than that, it is a reflection of a blend of the proven system of which we are very proud, with our unswerving aim only to recruit, and help our franchisees recruit, the very best in the business – those who really care! In an industry where numerous sales-base estate agents have recently forayed into lettings, the award has clearly demonstrated that people prefer to work with a dedicated lettings specialist. I am especially pleased that it was our customers themselves who voted for us, and I’d like to thank all those who took the trouble to show their appreciation by taking part in the independent survey.”

The sponsors of the 2009 event included Globrix, PSC, RICS, Estate Agent Today and The London Paper and the Awards were organised by Awards for Business Ltd ( http://www.estateagentoftheyear.com/previous-winners.html ).

(No strangers to awards success, Martin & Co also won Franchisor of the Year last November.)


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Letting Agent Franchise Owners Toast Rapid Success

Over 250 people attended Martin & Co’s national conference and awards ceremony last weekend to share in a celebration of a business that is clearly bucking the trend. Martin and Co is the UK’s largest dedicated letting agency , with over 160 franchised offices , and was celebrating an annual increase in revenue of over 40%.

Managing Director, Ian Wilson commented that every year is a record year, but that this year’s growth is extraordinary. He said, “Despite modest gains in the letting industry overall, the integrity, professionalism and straight-talking, good advice of our franchisees is taking the business to new heights of success all round – both in terms of revenue and customer service.

“One of my greatest pleasures was to see our founder and Chairman, Richard Martin presenting awards to several of our new franchisees who, in their first year of trading have achieved incredible success. It seems only a few weeks ago that they were enquiring about the possibility of buying a Martin and Co franchise, and I am delighted that our training, ethos and methodology have once again worked in their favour.”

The event follows close on the heels of two recent major awards for the company itself – “Franchisor of the Year” and “Best Large Letting Chain”, which can only help position Martin and Co as one of the most reliable and successful franchise operations in the UK.

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First Foreign Olympic Monies into UK

The Weymouth office of the UK’s largest dedicated letting agency , Martin & Co is among the first businesses to directly benefit from foreign revenues as a direct result of the Olympics – some three years before the event itself!

The Canadian Sailing Team has just rented a four bedroom house, complete with swimming pool, through Martin & Co in order to accommodate its team members as they train in waters close to the actual sailing course.

Martin and Co’s local franchise owner David James said, “We were pleasantly surprised to receive the enquiry from Canada, and it certainly proves that our international connections are paying dividends. And of course the landlord was delighted as this tenancy runs right up to 2012 and is backed by a charitable foundation.”

“With Weymouth & Portland National Sailing Academy confirmed as the official venue for the Olympic Sailing events in 2012 we are looking forward to working with others involved in the Olympics.”

“We are delighted to be the first Martin & Co office to be working with an Olympic team, but with a UK network the company is in a great position to work with other sportsmen and women who will be visiting the UK in the run up to the Olympics in 2012”, added David.

Contact:
For further information about Martin & Co nationally please contact Marketing Manager Jayne Codling 01202 405543 or email jayne.codling@martinco.com

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